Category
Keeping users coming back and building habit loops.
16 insights
Revolut, the British fintech with over 80 million customers, confirmed it handed sensitive customer data to an unauthorized third party after being tricked by fraudulent requests sent from a spoofed legitimate government agency email domain. The exposed data included passports, d
IDScan, a Louisiana-based ID verification service used by entertainment venues, cannabis dispensaries, and other businesses, confirmed that hackers stole over 150 million driver's license records during a year-long breach. The stolen data includes full names, driver's license num
This article breaks down the 'Adoption' phase of the A-CAR framework (Attract, Convert, Adopt, Retain) for marketplace founders. It argues that most early-stage marketplaces over-invest in acquisition and under-invest in keeping users active. Using a fictional auto-detailing mark
The article challenges the standard MVP (Minimum Viable Product) framework and argues it sets the wrong foundation for product development. It introduces the MLP (Minimum Lovable Product) as a superior alternative — one built around deeply understanding user pain points rather th
Social marketplaces live or die on trust — here's how to architect it deliberately from day one before you have the brand equity to coast on.
Every marketplace launch ships with bugs. What separates successful founders is how they set expectations and respond before problems erode trust.
Nike, Patagonia, and Levi's are ditching pure DTC for social marketplace models — here's what that signals for founders building marketplaces today.
Building community into your marketplace from day one creates the trust, engagement, and network effects that transactional platforms alone can never manufacture.
Awe-inspiring moments in your marketplace drive word-of-mouth, deepen loyalty, and create the emotional stickiness that paid acquisition can't buy.
A new podcast wants marketplace founders before they've 'made it' — and that timing reveals something important about how early transparency compounds into trust.
Lenny Rachitsky published part five of his consumer startup series, focused entirely on retention and product-market fit (PMF). Drawing on interviews with founders from Dropbox, Instacart, Uber, Grubhub, and others, the piece argues that PMF is not a binary milestone but a spectr
NFX, a venture capital firm, published a comprehensive reference guide on network effects — the mechanisms by which each new user makes a product more valuable for every existing user. The guide covers how networks are structured, how value scales with growth, and the specific dy
Product analyst Olga Berezovsky published a detailed breakdown of how to measure cohort retention accurately. The piece covers how to define 'active,' how to segment users from customers, which retention method to use (X-day vs. unbounded), and how to visualize results. The core
Lenny Rachitsky and Casey Winters (former growth leads at Pinterest, Grubhub, and Eventbrite) surveyed 20 experienced growth practitioners to establish concrete retention benchmarks across business types. They segmented both user retention (6-month) and net revenue retention (12-
NFX partner James Currier published a detailed teardown of Uber's network effects ahead of its IPO, arguing that Uber's core marketplace dynamic is structurally weaker than commonly believed. The key finding: Uber's supply-side network effect hits a ceiling around 4–5 minute wait
Dan Hockenmaier, Head of Strategy and Analytics at Faire and former Director of Growth at Thumbtack, was interviewed on Lenny's Podcast about marketplace growth strategy and growth modeling. He covered how to build a growth model from scratch, why retention is more important than